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The Rolser.com browsing languages are: English, German, Spanish, French, Italian and Portuguese.
If an item is out of stock, we will try to restock it as soon as possible. If no stock is available, it will be removed from the website.
Yes, except in the case of products which are hand crafted in which there may be slight differences in the final product.
Yes. By simply clicking on Newsletter you will receive information on Rolser's latest products, lookbook and events. You can also view this information in social networks
You can easily cancel your subscription by clicking on the Newsletter menu. Fill in the details and select send.
If you've forgotten your password, you can recover it in the Login section. Enter your e-mail address and we'll send you an e-mail telling you what you need to do.
Once you have placed your order, you will receive a confirmation email. If you do not receive an email, contact our customer service.
Yes. Click on the History and details of my orders option in your account and you will be able to track your order in real time.
Yes. contact our customer service for delete the order if hasn’t been processed yet.
Yes. You can cancel your order inside the bag site in our website.
Rolser.com only sells items in perfect condition so, in the rare event of receiving a faulty item, please contact our customer service.
If you were to accidentally receive an item that you did not order, please contact our customer service.