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    FAQ

     

    In which countries is it possible to shop online?

    You can shop at:

    Albania, Algeria, Argentina, Australia, Austria, Bahamas, Bahrain, Belarus, Belgium, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Brazil, Brunei, Bulgaria, Canada, Chile, China, Colombia, Costa Rica, Croatia, Cuba, Cyprus, Czech Republic, Denmark, Dominican Republic, Ecuador, Egypt, Estonia, Falkland Islands, Fiji, Finland, France, Germany, Greece, Greenland, Honduras, HongKong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kuwait, Latvia, Lebanon, Liechtenstein, Lithuania, Luxemburg, Macedonia, Malaysia, Malta, Mexico, Moldova, Monaco, Montenegro, Morocco, Netherlands, New Zealand, Norway, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russian Federation, SaudiArabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Tunisia, Turkey, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Venezuela and Vietnam.

     

    How many languages is it possible to browse in?

    The Rolser.com browsing languages are: English, German, Spanish, French, Italian and Portuguese.

     

    Are out-of-stock items restocked?

    If an item is out of stock, we will try to restock it as soon as possible. If no stock is available, it will be removed from the website.

     

    Will I receive the same product that I see in the photo?

    Yes, except in the case of products which are hand crafted in which there may be slight differences in the final product.

     

    Is it possible to receive periodic information via email about Rolser's latest new products and offers?

    Yes. By simply clicking on Newsletter you will receive information on Rolser's latest products, lookbook and events. You can also view this information in social networks

     

    Can I cancel my Rolser Newsletter subscription?

    You can easily cancel your subscription by clicking on the Newsletter menu. Fill in the details and select send.

     

    How do I recover my forgotten password?

    If you've forgotten your password, you can recover it in the Login section. Enter your e-mail address and we'll send you an e-mail telling you what you need to do.

     

    How can I be sure that I've made my purchase correctly?

    Once you have placed your order, you will receive a confirmation email. If you do not receive an email, contact our customer service.

     

    Can I track my order?

    Yes. Click on the History and details of my orders option in your account and you will be able to track your order in real time.

     

    Can I remove items from my order?

    Yes. contact our customer service for delete the order if hasn’t been processed yet.

     

    Can I cancel my order?

    Yes. You can cancel your order inside the bag site in our website.

     

    What should I do if I receive a faulty item?

    Rolser.com only sells items in perfect condition so, in the rare event of receiving a faulty item, please contact our customer service.

     

    What should I do if I receive an incorrect item?

    If you were to accidentally receive an item that you did not order, please contact our customer service.