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You will only be able to make returns via mail/courier. Therefore for your security and peace of mind we recommend that items be sent using a recorded delivery system. Then send the items together with completed returns form to the following address: ROLSER SA, Dpto. Online, c/Metalúrgia 6, Polígono Industrial "Les Galgues", 03750 Pedreguer, Alicante, España.
If are EU resident and you prefer us to collect the items from your home, you can request a home pick-up service. After verifying all the details, we will send a courier to collect your package within 24-48 hours (wherever possible). The courier will get in touch with you in order to arrange the service details. If for some reason the arranged date is not convenient for you, get in touch with them to change it.
Returns can be made within 15 calendar days from date of purchase.
You, the client, are responsible for the cost of returning goods; we will not accept any returns made freight collect. Underwear changes or returns will not be accepted.
Once the return has been approved, you will receive your refund via the same means used to make your purchase
Once the return has been approved (the items have to be in perfect condition and internal labels must be intact) you will receive a confirmation email indicating that the refund will be paid into your account within a few days. Remember that payments to your credit card always depend on your bank/building society.
Contact our customer service at firstname.lastname@example.org, and we will solve the problem as quickly as possible
If you receive a faulty product you should contact us immediately at email@example.com with your personal details and order number indicating the discrepancy or problem and we shall promptly get in contact with you to resolve the incident.
To do this you should follow the same process as that of a normal return, only that the refund of the cost shall be made to the person who made the purchase.
Rolser.com reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.
For further details regarding returns and exchanges please see Purchase General Conditions.