Where can I receive my order?
It can be sent to an address selected by you (home, work, etc) Never to a PO Box except Canary Islands, Ceuta and Melilla.
Can the delivery country be different from the purchase country?
No. The delivery country must always be the same country in which the purchase was made. If you change it, price can be changed
How long will my order take to arrive?
Delivery times depend on the delivery address, Peninsular Spain, the Balearics and Portugal deliveries take 1 to 3 working days, Shipments to the Canary Islands, Ceuta and Melilla deliveries 3 to 9 working days (depending on customs) Europe EU shipments take 2 to 5 working days Non EU Europe of 3 to 7 working days. USA 1 to 5 working days, America Central and South between 3 to 6 working days, Africa between 3 to10 working days to Asia between 3 to 7 working days.
How much do I pay for delivery service?
There is no extra shipping cost:
Albania, Algeria, Argentina, Australia, Austria, Bahamas, Bahrain, Belarus, Belgium, Belize, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Brazil, Brunei, Bulgaria, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia, Cuba, Cyprus, Czech Republic, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Falkland Islands, Fiji, Finland, France, Germany, Greece, Greenland, Guatemala, Honduras, HongKong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kuwait, Latvia, Lebanon, Liechtenstein, Lithuania, Luxemburg, Macedonia, Malaysia, Malta, Mexico, Moldova, Monaco, Montenegro, Morocco, Netherlands, New Zealand, Norway, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russian Federation, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Tunisia, Turkey, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Venezuela and Vietnam.
Shipping costs for other countries will be calculated during the ordering process as pedenten the number of items and weight.
Can I track my order?
Yes. Click on the History option in your account and you will be able to track your order in real time
What is the home delivery process?
we will send you an email confirming that your items have been dispatched (when your order leaves the warehouse), another with the tracking number (with a link to the courier's web page).