WHERE CAN I RECEIVE MY ORDER?

It can be sent to an address selected by you (home, work, etc) Never to a PO Box except Canary Islands, Ceuta and Melilla.

 

CAN THE DELIVERY COUNTRY BE DIFFERENT FROM THE PURCHASE COUNTRY?

No. The delivery country must always be the same country in which the purchase was made. If you change it, price can be changed

 

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Delivery times depend on the delivery address, Peninsular Spain, the Balearics and Portugal deliveries take 1 to 3 working days,Shipments to the Canary Islands, Ceuta and Melilla deliveries 3 to 9 working days (depending on customs) Europe EU shipments take 2 to 5 working days Non EU Europe of 3 to 7 working days. USA and Canada 1 to 5 working days, America Central and South between 3 to 6 working days, Africa between 3 to 10 working days to Asia between 3 to 7 working days.

Please note that your order will have a period of preparation 5 to 10 working days.

Attention: Due to the current situation caused by the COVID-19, the delivery times are approximate and may suffer some delay.

 

HOW MUCH DO I PAY FOR DELIVERY SERVICE?

Shipping costs for other countries will be calculated during the ordering process as pedenten the number of items and weight. Free Shipping on orders over €30/$33/£25

If you are located outside the European Union, your country's customs may charge you import charges for buying abroad. We do not know this amount as it is a tax that the destination country applies to the importer of the merchandise.

 

WHY MY SHIPMENT MUST PASS CUSTOMS PROCEDURES?

The importation of merchandise in a country or fiscal territory different from that of the origin of the merchandise carries the obligation of customs processing. All merchandise must pass border security controls (sanitary, quality controls, etc.) and comply with the tax obligations of the destination country (payment of taxes and duties) as well as other expenses derived from the management of import and custody and storage of shipments.

 

WHY DO I HAVE TO PAY AGAIN, IF THE SENDER HAS ALREADY PAID IN ORIGIN?

Depending on the legislation of each country, the merchandise that is transported by means of postal shipments may be subject to customs controls of exit (export) in the country of origin that correspond to the seller and of customs controls of entry (import) in the country. destination country, which correspond to the buyer; These controls at the exit and at the entrance are different in that they are carried out by different authorities: those of the country of origin and those of the country of destination.

 

CAN I TRACK MY ORDER?

Yes. Click on the History option in your account and you will be able to track your order in real time

 

WHAT IS THE HOME DELIVERY PROCESS?

we will send you an email confirming that your items have been dispatched (when your order leaves the warehouse), another with the tracking number (with a link to the courier's web page).

 

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