Free shipping from 30 EUR
Free shipping from 30 EUR


This document ( together with all documents referred to in it) sets out the terms and conditions for using this website ( and purchasing products on it (hereinafter the “Terms”). Please Please read these Terms, our Cookie Policy and our Privacy Policy (collectively, the "Privacy Policy") carefully before using this website.By using or placing an order through this Website, you agree to be bound by these Terms and our Privacy Policy Therefore, if you do not agree to all of the Terms and the Privacy Policy, please do not use this website.

If you have any questions about the Terms or the Privacy Policy, you can contact us through our contact channels.

The contract can be formalized in one of the languages in which the conditions are available on this website, at your choice.


The sale of items through this website is made under the name ROLSER by ROLSER, SA, a Spanish company with registered office at c/Metalúrgia 6, Polígono Industrial "Les Galgues", Nave 1 ROLSER, 03750 Pedreguer, Province of Alicante and with CIF A03066909 registered in the Mercantile Registry of Alicante, Volume 453 General, Book 173, Section 3, Sheet 22, Sheet 2479. Telephone 965 76 07 00 and email


The information or personal data that you provide to us about yourself will be treated in accordance with the provisions of the Data Protection and Privacy Policy. By using this website, you consent to the processing of this information and data and declare that any information or data that you provide to us is true and corresponds to reality, you can find more information about the privacy policy at the end of this document


By using and placing orders through this website, you agree to the following:

  • Use this website only for legitimate inquiries or orders.
  • Do not place false or fraudulent orders. If an order of this nature can reasonably be believed to have been placed, we reserve the right to cancel it and inform the relevant authorities.
  • < li style="box-sizing: border-box;">Please provide us with your email address, mailing address and/or other contact information that is true and accurate. You also agree that we may use this information to send you to contact you if necessary (see our privacy policy) If you do not provide us with all the required information, we will not be able to process your order.

By placing an order through this site, you represent that you are over 18 years of age and have the legal capacity.


Items offered through this website can only be shipped to the country from which you made the purchase.


In order to place an order, you must complete the online checkout process. You will then receive an email acknowledging receipt of your order (the "Order Confirmation"). We will also email you informed of this, the Product will be processed (the "In-Process Confirmation") and shipped (the "Shipping Confirmation").


If you find that there was an error entering your personal information during your registration as a user of this website, you can change it in the "My Account" section when you have registered at checkout .

In any case, you can correct errors related to the personal data provided during the purchase process by contacting our   Customer Service, and to exercise the right to rectification in our Privacy Policy.

This webpage shows a Windows confirmation at various stages of the checkout process, which will not allow you to proceed with the order if the data in these stages is not provided correctly. Also, this webpage provides the details of all Items you added to your shopping cart during the checkout process, allowing you to change your order details before paying.

If you find an error in your order after completing the payment process, you must immediately contact our customer service at the above telephone number or email address to rectify the error.

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All orders are subject to product availability. If there is a problem delivering products or we are out of stock, we will refund the amount you paid.


Unless there are circumstances resulting from the adjustment of the Products or unforeseen or exceptional circumstances, we will ship the order consisting of the Products listed in each Dispatch Confirmation within the time period stated on the Website according to the chosen shipping method and in any case within a maximum period of 30 days from the date of order confirmation.

If for any reason we are unable to meet the delivery date, we will inform you of this circumstance and give you the option of proceeding with the purchase, reschedule the delivery date or complete the order with a full refund of the amount paid In any case, please note that we do not deliver to your home on Saturdays, Sundays and public holidays in the delivery population.

For the purposes of these Terms, "delivery" shall be deemed to have taken place or that the order was "delivered" at the time you or a third party on your behalf transfers material possessions to the products, which is proven by signing the order confirmation at the agreed delivery address.


If it is impossible for us to complete the delivery of your order, we will try to find a safe place to deposit it. If we cannot find a safe place, your order will be returned to our warehouse We will also leave you a note explaining where your order is and how to resend it. If you will not be at the place of delivery by the agreed time, please contact us to arrange delivery on another day.

If 15 days have passed since your order was ready for dispatch, the order has not been delivered for reasons beyond our control, we understand that you wish the rescind the contract and we will consider it as settled. As a result of the termination of the contract, we will refund all payments received from you, including delivery costs (excluding additional costs resulting from your choice of a delivery method other than the cheapest that we offer) immediately and in any case within a maximum period of 14 days from the date we consider the contract to have ended. Please note that the transport derived from the decision may incur additional costs, for which we are entitled to pass on the corresponding costs.


In case your Purchase has "immediate delivery" and after you have opted for this delivery method at ROLSER, your order can be delivered at ROLSER's headquarters. For this purpose, after preparing the order, we will contact you to inform you that it can be collected. You can collect the order in person (providing the order number and your DNI) or designate someone else to collect the order on your behalf, in which case they must provide the order number along with your DNI (i.e. the ID of the designated person).

Selling items through the "Service Immediate delivery”, if the collection is at ROLSER's headquarters, will be carried out by ROLSER, SA, a Spanish company with registered office at c/Metalúrgia 6, Polígono Industrial “Les Galgues”, Nave 1 ROLSER , 03750 Pedreguer, Alicante province and with with CIF number A03066909, registered in the Alicante Mercantile Registry, Volume 453 General, Book 173, Section 3, Folio 22, Page 2479.

If you made a purchase via "Instant Delivery" these conditions also apply provisions, without prejudice to any other applicable regulations.


The risks of the products are your responsibility from the moment of delivery.

You will acquire title to the Products when we receive full payment of all amounts due in respect of them, including delivery charges, or at the time of delivery (as defined in clause 9 above). , if this occurs at a later time.


Website prices include VAT (if applicable).

Prices are subject to change at any time, but (except as noted above) any changes will not affect orders for which we have already sent you an order confirmation.

If any of the displayed prices contain a typographical error and a customer has made a purchase decision based on this error, ROLSER will inform the customer of this error and both parties have the right to withdraw from the purchase without any responsibility or additional costs.

Shipping costs are calculated during the checkout process as they depend on the number of items and their weight. Shipping is free for orders over €30.

Once you have selected all the items you want to purchase, they will be added to your shopping cart and the next step is to process the order and make the payment. To do this, you must follow the steps of the purchase process, Filling in or verifying the information requested at each step. Likewise, during the purchase process, before making the payment, you can modify the data of your order. You can find a detailed description of the purchase process in the purchase guide. If you are a registered user, you also have details of all the orders made in the My Account section.

You can use Visa Card, Mastercard and PayPal as payment methods. For some products you can also pay by bank transfer.

By clicking Authorize Payment, you confirm that the credit card is yours or that you are the legitimate owner.

To minimize the risk of unauthorized access, your credit card details are encrypted. Credit cards are subject to verification and authorization by the issuer of the same, but if that entity does not authorize payment we are not responsible for delays or non-delivery and we cannot enter into a contract with you .< /p>


This site does not allow guest checkout. You must register and provide us with your information for proper billing.

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De Gem In accordance with the provisions of Article 68 of Law 37/1992 of December 28, on VAT, the delivery of the items is considered to be within the jurisdiction of Spanish VAT, with the exception of the Canary Islands, Ceuta and Melilla The applicable VAT rate is the statutory rate in force, depending on the item in question.

Orders destined for the Canary Islands, Ceuta and Melilla are not yet available, if this happens the supplies will be exempt from VAT in accordance with the provisions of Article 21 of Law 37/ 1992, without prejudice to the application of the relevant taxes and duties in accordance with the regulations in force in each of these territories.You expressly authorize us to issue the invoice in electronic form, although you may indicate at any time that you wish to receive a paper invoice.In this case we will issue and send the invoice in this format.


16.1 Statutory right of withdrawal

Right of withdrawal

If you conclude a contract as a consumer and user, you have the right to withdraw from this contract within 14 calendar days without giving any reason.

The The The cancellation period is 14 calendar days from the day on which you or a third party named by you who is not the carrier obtains material possession of the goods or that the goods from which Your order is to be delivered separately within 14 calendar days from the day you or a third party nominated on your behalf, other than the carrier, acquires physical possession of the latter of those goods.

To exercise the right of withdrawal, you must write to ROLSER at the address c/Metalurgia 6, Polígono Industrial "Les Galgues", Nave 1 ROLSER, 03750 Pedreguer (Alicante), by telephone at 965 76 07 00, to our   Customer Service, your decision to withdraw from the contract by a clear statement (e.g. a letter sent by post or e-mail).You can use the model withdrawal form attached to these conditions as an appendix, However, this is not mandatory. In order to meet the withdrawal period, it is sufficient for you to send the communication regarding the exercise of this right before the relevant period has expired.

< span style="box-sizing: border-box; color: rgb(208, 18, 26);">IMPORTANT INFORMATION

Products must be returned with their original packaging and tags attached. We therefore recommend that you do not discard the box or remove the tags until you have made a final purchase decision .

Returns must be presented in their original and unused condition, therefore we reserve the right to refuse the return and refund of any product if found to be damaged or has been used.< /span>

Withdrawal Consequences

In the event of your withdrawal, we will refund all payments received from you, including delivery costs (excluding additional costs resulting from your choice of a shipping method other than the cheapest ordinary shipping method offered by us) without unreasonable Delay and in any event no later than 14 calendar days from the date on which we are notified of your decision to cancel this contract. We will make this refund using the same form of payment that you used for the original transaction. You will not incur any costs as a result of the refund Costs. Notwithstanding the foregoing, we may refuse repayment until we have received the returned goods or until you have provided proof that the goods have been returned, whichever occurs first.

you must return or deliver the products directly to us at ROLSER headquarters if you are resident in Spain or another European Union country can request that we send the transport company to collect the package. This will incur return shipping costs to be borne by the customer, which will be deducted from the final refund amount. The amount of these return costs can be found in the following table:

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Amount of return costs by package and country.


You are solely responsible for the depreciation of the goods, resulting from manipulation other than that necessary to establish the nature, characteristics and functioning of the goods.

16.2 Contractual right of withdrawal

In addition to the legally recognized right of withdrawal for consumers and users mentioned above in clause 16.1, we grant you a period of 14 days from the dispatch confirmation to return the products (other than those mentioned above). in Section 16.3 below, for which the right of withdrawal is excluded).

If you return the products within the contractual period of the right of withdrawal but after the statutory period has expired, you will only be reimbursed for the price paid for these products. You will reimburse the product costs directly.< /p>

You can exercise your right of cancellation in accordance with Section 16.1 above, but you must notify us if you inform us of your intention to cancel this contract after the statutory cancellation period has expired. In this case, you hand over the goods to us within a Period of 14 days from the date of delivery receipt.

16.3 Common layouts

You have no right of withdrawal if the subject is the delivery of one of the following products:

- Personalized articles.

- Item without original packaging.< /p>

Your right of withdrawal applies exclusively to these products which will be returned under the same conditions as when you received them. No refund will be given if the product has been used beyond simply opening, of products that are not in the same condition in which they were delivered or have suffered damage, therefore you must handle the product(s) with care while in your possession Please return the item with or including all of its original packaging , instructions and other supporting documents.

You will bear the direct cost of returning the product if you do not return it to ROLSER's headquarters or via a courier/from us organized courier if sold within the EU For return costs please see the table in section 16.1

Returns in ROLSER.

You can return the products to us at ROLSER headquarters. In this case you must go to ROLSER and submit together with the item the documentation that you received attached to the shipping confirmation, which is also included in stored in your account on the Rolser website or mobile. You can submit the documentation by showing it digitally on the screen of your mobile device or by bringing a printed version with you to ROLSER.

Returns by courier.

If the sale was made within the EU, you can contact us via our returns request so that we can organize collection from your home. You must return the goods in the same packaging in which you received them following the instructions found in the "RETURNS” section of this website. If you purchased as a guest, you can send returns by messenger/courier, by emailing our Customer Service

If the collection has been managed by Rolser, the customer will be charged return shipping costs, which will be deducted from the final refund amount. You can find the amount of these return shipping costs in the table in paragraph 16.1< /p>

In case you do not wish to return the products via one of the above options, you can return the products at your own expense. Returns with prepaid postage will not be accepted. If you send the package yourself, the return costs are not refundable. Use a system that allows us to verify that it has been delivered to us. Shipments that do not arrive directly at ROLSER SA headquarters will not be accepted

After examining the item, we will let you know if you are entitled to a refund of sums paid. Reimbursement of transport costs will only be made if the right of withdrawal is exercised within the legal period and all the items that make up which makes up the order in question, must be returned.The refund will be made as soon as possible and in any event within 14 days of the date on which you communicated your intention to cancel.However, we may refuse the refund until we have received the returned goods or until you have provided proof that the goods have been returned, whichever comes first.Refunds will always be made using the same payment method that you used to pay for the purchase.You assume the cost and risk of returning the products us as indicated above. If you have any questions, you can contact us through our contact channels.

16.4 Returning Defective Products

In cases where you consider that the product does not comply with the contract at the time of delivery, you must contact us immediately through our contact channels, indicating the data of the product and the damage suffered and we'll tell you how to do it.

The product can be returned to ROLSER headquarters or delivered to a courier that we will send to your address when requesting collection if the sale is within the EU. Remember that yours the cost of collecting the item may be charged if no defect is found after analyzing the product.

We will carefully examine the returned product and will notify you by email within a reasonable period of time whether the refund or replacement of the product is appropriate (if applicable). The refund or replacement of the item will be made as soon as possible and in any event within 14 days from the date we send you an email confirming whether the refund or replacement of the non-conforming item is appropriate.

The amounts paid for the products returned due to any tare or defect, if it really exists, will be fully refunded, including the delivery costs incurred for the delivery of the item. If you send us the package return shipping costs will not be refunded. Refunds will be made using the same payment method used to pay for the purchase.

In any case, the rights recognized by the legislation in force are protected.


If you are contracting as a consumer and user, we offer guarantees for the products that we market through this website, in the conditions established by law for each type of product and therefore respond to the non-conformity of the same that arise within a period of two years from product delivery.

Products are considered to be in conformity if they (i) correspond to the description we have prepared and have the characteristics that we have presented on this website, (ii) they are suitable for the use , for which products of the same type are normally intended, and (iii) have the usual quality and performance of a product of the same type that could reasonably be expected. In this sense, if any of the Products is not in conformity, you must inform us according to the procedure described in paragraph 16.4 above and through any of the means of communication made available for this purpose.

The products, that we sell, in some cases they may have the characteristics of the natural materials used in their manufacture. These properties, such as B. Deviations in grain, texture and color shall not be considered defects or defects. On the contrary, it will count on your presence and appreciate it. We select only the highest quality products, but natural features are unavoidable and should be accepted as part of the individual product's appearance.

< h2 style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0.5rem; font-family: inherit; font-weight: 700; line-height: 1.2; color: inherit; font-size : 1.25rem;">18. LIABILITY AND DISCLAIMER

< strong style="box-sizing: border-box; font-weight: bolder;">Except as expressly provided in these Terms, our liability in relation to any product purchased from our website shall be strictly limited to the purchase price of that product.< /strong>

However, and unless otherwise provided by law, we accept no responsibility for the following losses, regardless of their origin:

  - Loss of sales or revenue
 - Loss of business
 - lost profit or contract;
 - loss of savings pr events;
 - loss of data
 - loss of management time or office

Due to the open nature of this site and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy or security of any information transmitted or received through this site, except as expressly provided indicated otherwise on the website.


You acknowledge and agree that all copyright, trademark and other industrial and intellectual property rights in the materials or content provided as part of the Website belong at all times to us or to those who use them You may not use any such material unless expressly authorized by us or those who have licensed its use to us, and this will not prevent you from using this website to the extent necessary to provide information about your order or contact details to copy.


You must not misuse this website by intentionally introducing viruses, trojan horses, worms, logic bombs or any other technologically harmful or harmful programs or materials. You will not attempt to gain unauthorized access to this website, the server, on which this site is hosted, or any servers, computers or databases associated with our website, you agree not to attack this website by means of a denial of attack or a distributed denial of service attack.

Breach of this clause could result in the commission of criminal offenses under applicable regulations. We will report any violation of these regulations to the appropriate authorities and will cooperate with them to establish the identity of the attacker .andIm If you breach this clause, your use of this website will be terminated immediately.

We will not be liable for any damage or loss resulting from a denial of service attack, virus or any other technologically harmful or harmful program or material that may affect your computer, computer equipment, data or Materials as a result of using or downloading any content from this website or to which it links.


In the event that our website contains links to other third-party websites and materials, these links are provided for informational purposes only, without us having any control over the content of those websites or materials. Therefore, we accept no responsibility for any damage or loss resulting from its use.


Applicable regulations require that some of the information or communications we send to you be in writing. By using this website, you agree that the majority of your communications with us may be electronic. We will contact you by email or provide you with information by posting notices on this website.For contractual purposes, you consent to the use of this electronic means of communication and acknowledge that all contracts, notices, information and other communications that we provide to you Send electronically Meet any legal requirement that it be in writing. This condition does not affect your statutory rights.


Notifications you send us must be sent via our   Contact Form. Subject to the provisions of clause 22 above and unless otherwise stated, we may send you notices to either the email or postal address you provided when you placed your order.

< p style="box-sizing: border -box; margin-top: 0px; margin-bottom: 0.8rem; text-align: justify;"> Notifications are deemed to have been received and made correct at the same moment they were sent on the website, 24 hours after an email was sent, or three days after the date a letter was sent In the case of a letter, proof of delivery is sufficient to show that it has the correct address, is properly sealed and was properly delivered by post or in a mailbox and, if applicable, an e-mail that it was sent to the e-mail address specified by the recipient address was sent.

< / p>


The Contract will be binding on both you and us, and our respective successors, assigns and assigns. You may not terminate a Contract or any rights or obligations arising from it without our prior written consent.

We may transfer, assign, charge, subcontract or otherwise transfer any Contract, or any rights or obligations hereunder, at any time during its term. For the avoidance of doubt, such transfer, assignment, charge or other transfer shall not affect the Rights that you as a consumer have under the law, nor will they nullify, reduce or otherwise limit the warranties, both express and implied. , which we could have granted.

< h2 style="box- sizing: border-box; margin-top: 0px; margin-bottom: 0.5rem; font-family: inherit; font-weight: 700; line-height: 1.2; color: inherit; font-size : 1.25rem;"> 25. EVENTS BEYOND OUR CONTROL

We will not be responsible for any violation or delay in performance of any of the obligations we have undertaken if this is caused by events beyond our reasonable control ("Force Majeure Cause").

Causes of force majeure include any act, event, physical inactivity, omission or accident beyond our reasonable control, including but not limited to the following:

< ul style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0px; list-style: disc; padding: 0.6rem 0.6rem 0.6 rem 2rem;">
  • Strikes, lockouts or other protest measures.
  • Civil riot , revolt, invasion, threat or r Terrorist attack, g War (declared or not) or threat or preparations for war.
  • Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other Natural disaster .
  • Impossibility of using trains, ships, planes, motor vehicles or other public or private means of transport.
  • Inability to use public or private telecommunications systems.
  • Laws, decrees, laws, regulations or restrictions of any government or agency.< /li>

    It is understood that the obligations will be suspended during the period that the cause of force majeure continues and we will have an extension of time to perform those obligations for a period equal to the Duration of the Cause We will use all reasonable means to end the Force Majeure Event or to find a solution that will allow us to fulfill our obligations despite the Force Majeure Event.


    The failure on our part to comply strictly with any of your obligations under any contract or these Terms, or our failure to exercise any relevant right or action against us under said contract or of the Terms does not imply any waiver or limitation of said rights or actions, nor does it exempt you from compliance with such obligations.

    No waiver by us of any particular right or action shall imply a waiver of any other right or action under any Contract or the Terms. No waiver by us of any of these Terms or any rights hereunder or Acts under a contract will be effective unless expressly stated to be a waiver and will be formalized and notified to you in writing in accordance with the provisions of the previous “Notices” section.


    If any of these Terms or any provision of this Agreement has been declared void by an order of any competent authority, the remaining Terms will remain in effect without affecting this declaration of nullity.


    These Terms and any document expressly referred to in them constitute the entire existing agreement between you and us with respect to the subject matter thereof and supersede any other covenant, understanding or promise made between agreed between you and us, orally or in writing.

    You and we both acknowledge that we have agreed to enter into a Contract without relying on any representation or promise made by the other party or which could be inferred from any representation or writing in the negotiations entered into by the both before the same, except as expressly stated in these terms.

    Neither you nor we shall have recourse to any misrepresentation made by the other party, whether oral or in writing, prior to the date of any Contract (unless such misrepresentation was made fraudulently) and the only Action available to the other party will be in breach of the terms of these Terms.


    We reserve the right to change the Terms and Conditions. We will keep you informed of any material changes made to them. The changes introduced will not apply retrospectively and, subject to possible exceptions depending on the Individual , shall come into effect after 30 days from the date of its publication in the relevant notice.

    If you do not agree with the changes made, we recommend that you do not use our website.


    The use of our website and the contracts for the sale of products through this website are governed by Spanish law.

    Any dispute that arises or is related to the use of the website or to these contracts will be subject to the non-exclusive jurisdiction of the courts and tribunals of Spain.

    If you are entering into a contract as a consumer, nothing in this clause shall affect the rights that the applicable legislation recognizes as such.


    Your comments and suggestions are welcome. Please send us any such comments and suggestions, as well as any question, complaint or claim, through our contact channels or the postal or email address provided in Section 2 of these Terms. Your complaints and claims to our customer service will be dealt with as quickly as possible and in any case within the time limit established by law, as well as being registered with an identification key that we will communicate to you and with which you can track them.

    If you, as a consumer, believe that your rights have been violated, you can send us your complaints by contacting our Customer Service   to request an out-of-court dispute resolution.

    In this sense, if the purchase has been made between you and us online through our website, we inform you, in accordance with EU Regulation No. 524/2013, that you have the right to an extrajudicial request us to resolve consumer disputes raised via the internet address


    In accordance with the regulations on the protection of personal data, we inform you that the personal data collected from you will be included in a file owned by "ROLSER, SA", with CIFA-03066909, and address Pol Ind Les Galgues Calle Metalurgia 6, 03750 Pedreguer (Alicante).

    The treatment finds its legal basis in the consent you give by clicking on the box "I accept the General Terms and Conditions and Privacy Policy" and therefore accept that the collection of the same serves the following purposes: Management of website users, Management of registrations made through the website Services offered form management, order form management.

    We inform you that you can exercise the following rights: access, rectification, erasure, limitation, portability, opposition, to lodge a complaint with a supervisory authority and to withdraw consent at any time by letter by sending a photocopy of your NIF/NIE/Passport to the mailing address above.

    Likewise, we would like to point out that they will be kept as long as the relationship between the parties lasts or for the years necessary to comply with legal obligations.


    Rolser withdrawal form

    9 € Peninsula
    29 € Balearic Islands< /span>
    12 € Peninsula
    45 € Madeira
    19 € Continental
     37 €&nb sp;Corsica
     ES: Spain PT: PortugalDE: Germany, FR: FranceAT:Austria, BE:Belgium, IT:Italy, LU:Luxembourg, NL:Netherlands, SM : San MarinoCZ:Czech Republic, DK:Denmark, PL:Poland, SI:Slovenia, SK:SlovakiaBG:Bulgaria, EE:Estonia, FI:Finland, HG:Croatia, GR:Greece, HU:Hungary, IE:Ireland, LT:Lithuania, LV:Latvia, RO:Romania, SE: Sweden CY: Cyprus
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