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Right of revocation

Consumers have the following right of revocation, consumer being understood as any natural person who celebrates a legal business with a purpose that cannot be attributed mainly to a commercial or independent professional activity:

Revocation warning


You will have the right to revoke this contract without giving any reason within a period of fourteen days.

The revocation period is fourteen days from the day on which you or a third party appointed by you, other than the carrier, has taken possession of the last merchandise.

To exercise your right of revocation, you must notify us by means of an unequivocal statement (eg letter sent by mail, fax or email) your decision to revoke the contract. To do so, you may use the attached model revocation form, the use of which, however, is not prescribed. To comply with the revocation term, it is sufficient that you send the communication about the exercise of the right of revocation before the expiration of the term of the same.

Contact information:

ROLSER SA Pol. Ind. les Galgues, Calle Metalurgia, 6, 03750 Pedreguer, Alicante Tel: +34 965 760 700 Email:


If you revoke the contract, we must return all payments received by you; the return must be made immediately and at the latest within fourteen days from the day on which the communication about your revocation of the contract has been received. For this return we use the same payment method that you used in the initial transaction, unless something different has been agreed with you.

You must immediately return or deliver the goods that can be sent in a package, and in any case no later than fourteen days from the day on which you have informed us of the revocation of the contract. The deadline is met, when you reship the goods that can be shipped in a package before the expiration of the fourteen-day period. In the case of goods that can be sent in a package, we can deny the return of payment until we have received the goods back or you have accredited the return of the same, depending on the previous moment.

Since the customer is responsible for the packaging to safely transport the goods, in case of exercising the right of revocation, it is recommended to keep the original packaging for at least a period of fourteen days. The right of revocation remains in force, regardless of whether or not the original packaging is used.

You will be liable for a possible loss in value of the goods only when the loss in value can be attributed to incorrect treatment for the revision of the characteristics, quality and operation of the goods.

The right of revocation does not exist, among others:

In contracts for the supply of merchandise that is unequivocally tailored to the customer's personal needs or has been manufactured according to the customer's specifications or that, by its nature, is not subject to return (eg software) .

In contracts for the supply of goods that cannot be returned for reasons of hygiene or health protection, if the customer has unsealed them or has used them after they have been delivered.

In contracts for the supply of audio or video recordings or computer software in a sealed package, where the seal has been removed after delivery.

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